FixSense

Problem: Cannot log in or access account features.

Common Solutions:

• Check Credentials: Verify email and password are correct (check for typos)
• Caps Lock: Ensure Caps Lock is not accidentally enabled
• Browser Cache: Clear browser cache and cookies, then try again
• Different Browser: Test login with a different browser (Chrome, Firefox, Edge)
• Incognito Mode: Try logging in using private/incognito browsing mode
• Disable Extensions: Temporarily disable browser extensions
• Account Status: Verify your account hasn't been deactivated or suspended

Still having trouble? Contact support for password reset assistance or account verification.

Problem: Slow loading times, simulations taking too long to start, or general sluggishness.

Optimization Steps:

• Internet Speed: Test connection speed (minimum 5 Mbps recommended for best experience)
• Close Tabs: Close other browser tabs and applications to free up resources
• Browser Extensions: Disable unnecessary extensions, especially ad blockers
• Clear Cache: Clear browser cache, cookies, and temporary files
• Wired Connection: Use Ethernet cable instead of Wi-Fi when possible
• Peak Hours: Try accessing during off-peak hours (early morning, late evening)
• Device Resources: Close other programs to free up RAM and CPU
• Browser Update: Ensure your browser is updated to the latest version

Problem: FixSense not displaying correctly or features not working on mobile devices or certain browsers.

Compatibility Solutions:

• Supported Browsers: Use Chrome 90+, Firefox 88+, Edge 90+, or Safari 14+
• JavaScript: Ensure JavaScript is enabled in browser settings
• Mobile Browser: Update your mobile browser to the latest version
• Screen Orientation: Try both portrait and landscape modes on mobile
• Zoom Level: Reset browser zoom to 100% (Ctrl+0 or Cmd+0)
• Ad Blockers: Disable ad blockers for the FixSense domain
• Alternative Browser: Try a different browser if issues persist
• Device Storage: Ensure sufficient storage space on mobile device

Problem: Progress not saving, data loss, or synchronization issues.

Data Protection Steps:

• Login Status: Ensure you're logged into your account (check top-right corner)
• Cookies Enabled: Enable cookies in browser settings for FixSense domain
• Complete Sessions: Don't close browser while simulations are in progress
• Save Confirmation: Wait for "Progress Saved" or "Data Synchronized" messages
• Avoid Private Mode: Don't use incognito/private browsing for regular use
• Stable Connection: Ensure steady internet connection during activities
• Proper Logout: Use the logout button instead of just closing browser
• Session Timeout: Re-login if you've been inactive for extended periods

Problem: Connection timeouts, unable to load content, or frequent disconnections.

Network Troubleshooting:

• Speed Test: Run internet speed test (use speedtest.net or similar)
• Router Reset: Restart your router/modem by unplugging for 30 seconds
• Different Network: Try connecting from a different Wi-Fi network
• VPN Issues: Disable VPN temporarily to test connection
• Firewall Settings: Check if firewall is blocking FixSense domain
• Institution Network: Contact IT support if on school/company network
• DNS Issues: Try using Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1)
• ISP Problems: Contact internet service provider if issues persist